What Customer Services does for you...

Customer Services assists individuals in the step by step process of gaining access to services.  Through Customer Services, consumers or their families have an advocate to assist with some of the uncertainties that individuals may feel.  

Assistance provided by the Customer Services Department include:

• Access to Tuscola Behavioral Health Systems
• Involvement throughout the system as needed
• Orientation to Person-Centered Planning for consumers and their families
• Explanation of services available at TBHS
• Explanation of forms and paperwork
• Training support for community facilitators
• Explanation of Grievance and Appeals Procedures and Your Right to a Second Opinion
• Act as a liaison between intake workers and consumers when selecting services
• Assistance in linking with other human services agencies within the area.  

If you would like more information or have any questions, you may contact TBHS at 989.673.6191 or 800.462.6814; TDD - 866.835.4186 (business hours).  If your question relates to customer services, you will be transferred to the appropriate person.

To view our Consumer Guide to Services please click on the following link: TBHS Guide To Services